Razor electric scooter troubleshooting: charging, reset button, brakes, Icon codes and recall

This page covers common problems on Razor electric scooters, including the E100, E200, E300 and Icon. Charge times and codes differ by model, so check your own manual.

Before you start

• Find your model on Razor product support. The E-Series support page and the Icon support page link manuals and repair guides.
• Turn off the main power switch before you work on the scooter, as Razor's circuit breaker bulletin says.
• Icon owners, check the recall below first.

Common problems and what to check

Doesn't work out of the box

• The Icon has to be moving at least 3 mph (5 km/h) before the motor engages, so kick off while you press the throttle (Icon manual). The E100 manual says the same for the E100.

Stopped working

From the E100 manual and E300 manual:

1. Check the wall outlet, or try another one, and look at the charger lights.
2. On E-Series scooters, check the reset button. It trips when the motor is overloaded, for example by a heavy rider or a steep hill. Wait a few seconds, press it, and avoid the overload next time.
3. If the motor clicks but won't engage, the manuals point to the battery. With no click at all, they point to the control module. A shop can swap either.

See motor cuts out.

Charging

• E100 and E300: the first charge takes 12 hours. After that, charge up to 12 hours even if the light turns green, and no more than 24 hours. Charge after every ride (E300 manual).
• Icon: 8 hours for the first charge, then up to 7 hours. Don't charge at or below 32°F (Icon manual).
• Charger lights: green when plugged into the wall only means standby, red means charging and green means done. No light or a blinking light means the charger needs replacing (E300 manual).
• Storage: recharge at least monthly, fully charge before long storage, keep the power switch off and never store it below freezing (E100 manual).

See battery won't charge, check your charger and store your battery for winter.

Short ride time or slow

Causes from the E300 manual:

• Rider over the weight limit: 220 lb (100 kg) for the E300 and Icon, 120 lb (54 kg) for the E100.
• Low tire pressure.
• Hills, rough ground or debris. Ride on flat, dry surfaces.
• A battery that was not fully charged, or an old battery.
• A dragging brake. The E300 brake cable should have 2 to 3 mm of slack at the lever.

Circuit breaker keeps popping (E200 and E300)

Razor's circuit breaker bulletin covers chain tension, rear wheel alignment and brake drag, and says the rear wheel should spin at least one full turn by hand. Replace the reset button if it popped more than twice before these adjustments. The chain video below shows the adjustment.

Brakes

• On the E100 and E300, start by turning the lever adjuster in or out a quarter to half turn. If that is not enough, loosen the 10 mm cable nut, adjust and retighten. Test the brake before riding (E300 manual).
• On the Icon, the e-brake should cut motor power and light the brake light. Keep the brake cable from wrapping around the steering tube, since sharp bends can make it malfunction (Icon manual).

See brakes and check brake cutoff and throttle.

Tires

• Inflate to the PSI on the tire sidewall, don't overinflate, and check often since tires lose pressure (E100 manual).
• On the E300, the rear valve extender is kept in the right handlebar grip. Remove it right after inflating, as leaving it on can damage the tube (E300 manual).
• The E-Series support page has a rear tire and tube bulletin for the E200 and E300.

See set tire pressure and fixing a flat.

Runs on and off

The manuals point to loose wires at the throttle and connectors under the deck plate, and a worn twist grip throttle (E100 manual). See throttle not working and inspect and clean connectors.

Water

Never immerse the scooter, and don't ride in mud, puddles or water. Disconnect the charger before wiping it with a damp cloth (E300 manual). See e-bike got wet.

Recalls

• Razor Icon: CPSC announced a recall on July 25, 2024 because the downtube can separate from the floorboard. It covers model numbers 13110003, 13110005, 13110040, 13110042, 13110060, 13110061, 13110062, 13110063 and 13110084. The model and serial numbers are on the label under the deck, and the serial also appears on the back of the charger. Stop riding an affected scooter and register on Razor's Icon recall page (CPSC notice).

Error codes

From the Icon manual. These are for the Icon display only.

• E0: controller to throttle communication error.
• E1: throttle fault.
• E2: e-brake fault.
• E3: motor fault.
• E4 and E5: controller fault.
• E6: low voltage.

The manual's fix is checking connections inside the scooter, so have a pro do it. More on error codes.

Videos

Official help

Razor product support links manuals, parts and service centers, and the safety page lists recalls and pre-ride checks. For general upkeep, see e-scooter maintenance.

When to get a pro

• Battery, control module or charger port replacement.
• Icon error codes and wiring under the deck plate.

Sources

• Product support and manuals, Razor
• E-Series support, Razor
• Icon support, Razor
• Important safety information, Razor
• E100 owner's manual, Razor
• E300 owner's manual, Razor
• Icon owner's manual, Razor
• Short ride time and circuit breaker service bulletin, Razor
• Icon recall, Razor
• Razor recalls Icon electric scooters due to fall hazard, CPSC

Stuck after these checks? Find a shop near you.