How to check your e-bike or e-scooter charger
Make sure you have the right charger, read its lights the way your maker documents them, spot cord and plug damage, and charge in a safe place. Never open a charger.
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Battery and electrical safety. Lithium-ion batteries can catch fire if they're damaged or charged wrong. Never open a battery pack, and stop using any battery that's swollen, hot, wet or smells burnt. Every edit to this page is checked by a second person before it goes live.
- Difficulty
- Easy
- Time
- 10 to 15 minutes, plus charging time
A worn or wrong charger is a common cause of charging trouble and a real fire risk. This guide covers what a rider can safely check from the outside: that the charger matches your battery, what its lights mean, damage to the cord and plug, and where and how to charge.
Never open a charger or battery, and never use one that is damaged, too hot to touch, smells burnt, sparks or pops. Unplug it, stop using it and contact the maker or a pro. If the battery itself won't take a charge, see battery won't charge.
Steps
1Confirm it is the right charger
CPSC says to use only the charger that came with your device or one the maker recommends, and warns against chargers sold as universal, because a charger can fit the port and still not be compatible (CPSC universal charger warning). If you lost yours, CPSC says to get a compatible replacement from the maker. UL Standards and Engagement adds that batteries and chargers should be certified to a recognized safety standard and approved by the maker for your device (ULSE safety tips).
Photo needed: Charger label next to the battery label, showing matching brand and model. Add one
2Inspect the cord, plugs and brick
With everything unplugged, look along both cables and at both plugs. Rad says to stop using the battery and charger and contact them if a cable is frayed or the insulation is broken, or if the charger has taken a hard hit from a fall, crash or shipping (Rad battery charging guide). Super73 lists exposed wiring, sparking or a smoke smell as signs a charger has failed (Super73 failed charger guide).
Photo needed: Charger cable with a frayed section next to an undamaged one. Add one
3Pick a safe place to charge
- Rad says to charge in a dry indoor spot away from children, sunlight and anything flammable, with the charger flat, its lights facing up, and nothing blocking an exit.
- Bosch says to charge in a dry, well ventilated area with a smoke detector, away from sunlight and heat (Bosch battery safety).
- Charging temperatures differ by maker. Rad recommends 41 to 77 F and says not to charge a battery that is warm from riding. Bosch gives 32 to 104 F. Use the range in your own manual.
Photo needed: Charger and battery on a hard floor in an open room, away from the door. Add one
4Plug in and read the lights
Rad connects the charger to the battery, then plugs it into the wall, and unplugs from the wall first when done, pulling on the plugs, not the cables. Read the lights the way your maker documents them, for example:
-Rad, one light: green when plugged in, red while charging, green when full. Rad, two lights: both red while charging, one turns green when full.
- Super73: solid red while charging, solid green when full. On some models it can briefly go back to red to top off a battery left plugged in, which Super73 says is normal. A flashing red light means the charger has failed.
- Segway Max G2: red while charging, green when full (Segway Max G2 manual).
- Shimano: the charger light goes out when the battery is full, which Shimano says is not a fault (Shimano E-BIKE FAQ).
5Stay nearby and unplug when done
CPSC says to be present while charging and never charge while you sleep or are away from home (CPSC micromobility information center). Unplug once charging is finished. Super73 says not to leave its charger connected to the battery for more than 48 hours in a row.
6Feel and listen while it charges
Rad says a warm charger is normal, but one that is too hot to touch, smells odd or pops is not, and you should stop using it. ULSE lists a battery that is very hot to the touch, odd smells, smoke, hissing or popping as warning signs of a battery failing.
What not to do
- Don't use a universal charger or one from another device unless the maker confirms it is compatible (CPSC).
- Don't charge a battery that looks damaged (Bosch), or one that was submerged or badly exposed to water (Rad). See e-bike got wet.
- Don't charge near an exit (ULSE, Rad).
- Don't open the charger, cut or splice its cord, or swap its plug.
If the charger checks out and the battery still won't charge, the problem may be the battery or its port. That is a job for the maker or a pro. See battery won't charge, e-bike battery care, or find a shop near you.
Videos
Sources
- CPSC urges consumers not to buy or use universal chargers, CPSC
- Micromobility information center, CPSC
- Five e-bike and e-scooter safety tips, UL Standards and Engagement
- Battery charging guide, Rad Power Bikes
- Identifying a failed charger, Super73
- Battery safety, Bosch eBike Systems
- E-BIKE FAQ, Shimano
- Ninebot KickScooter Max G2 product manual, Segway
Stuck after these checks? Find a shop near you.
If these steps didn't fix it, find a shop near you in our partner network. For battery or wiring trouble, look for shops marked Battery and electrical.
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