Troubleshooting

My e-bike or scooter got wet

Rode through heavy rain or a deep puddle, or washed it with a hose? What to do now, and the signs that water got in.

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Battery and electrical safety. Lithium-ion batteries can catch fire if they're damaged or charged wrong. Never open a battery pack, and stop using any battery that's swollen, hot, wet or smells burnt. Every edit to this page is checked by a second person before it goes live.

Rad says quality e-bikes are water resistant, not waterproof, and that light to moderate rain is fine (Rad rain tips). Deep water, pressure washers and storing the bike out in storms are different. Water resistance ratings vary by model. Lectric, for example, rates some models IP65 and others IPX5, and says its electrical parts are not waterproof and that water damage isn't covered by its warranty (Lectric). Rad says never to submerge an e-bike, its battery or any component (Rad rain tips).

Right after it got soaked

  1. Turn it off and move it somewhere dry (Hiboy common problems).
  2. Dry it with a clean cloth and store it upright, then check it for dirt and moisture (Rad rain tips).
  3. Don't charge until the bike and the charge port are fully dry (Hiboy common problems).
  4. If it was salt water, Rad says to remove the battery and wipe it fully dry, wipe the frame with a cloth dampened in fresh water, and let both dry before refitting the battery (Rad rain tips).

Washing

Bosch says to take the battery and display off, use a sponge or brush, and never use a pressure washer or steam jet, because water can get into the drive (Bosch owner guide). Don't spray the battery directly (Bosch battery safety). Afterward, check the battery fit, the drive and the buttons (Bosch owner guide).

Storing it outside

Store the bike indoors where you can. If it has to stay out, Rad suggests a waterproof cover, taking the cover off after rain so it can dry, and keeping the battery indoors (Rad rain tips).

Signs water got in

If the battery was underwater, or the bike was in a flood, treat the battery as damaged. Don't charge it. The U.S. Fire Administration says to unplug flood-exposed lithium-ion devices from chargers, move them out of the house and garage, and tell your local fire department (USFA flooding handout). Have a pro check it. Find a shop.

Sources

Stuck after these checks? Find a shop near you.

Need a pro?

If these steps didn't fix it, find a shop near you in our partner network. For battery or wiring trouble, look for shops marked Battery and electrical.

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