E-scooter
M365 Pro
- Years
- 2019-2020
- Type
- commuter
- Motor
- single 300W front hub (600W peak)
- Battery
- 36V 474Wh
Model details from the Pedalwise device catalog (source). Check your own manual before you rely on a spec.
Guides for the M365 Pro
- Xiaomi M365, 1S and Pro 2: won't charge, or the charger light stays green when plugged inTroubleshootingXiaomi's FAQs for the Mi Electric Scooter, 1S, Pro and Pro 2 point to two causes when charging fails: a faulty charger or an over-discharged battery. The charger light tells you which one you're dealing with.
- Xiaomi M365, 1S, Pro 2 and Mi 3: error 10 or error 21 communication fault on the displayTroubleshootingOn the Mi Electric Scooter, Xiaomi says error 10 is abnormal Bluetooth communication and error 21 is a battery communication fault, paired with a 6 km/h limit. Both go to after-sales, after a few safe checks.
- Xiaomi M365, 1S, Pro 2 and Mi 3: error 18, motor gives no power when you press the throttleTroubleshootingXiaomi says error 18 on the Mi Electric Scooter points to a fault in the motor's Hall sensor system, with no motor output from the throttle. Check the cable and wheel, then plan on a motor or Hall repair.
Xiaomi guides
- Xiaomi 4 Pro (2nd Gen) and Scooter 5: won't charge, or the thermometer icon is litTroubleshootingXiaomi's FAQs for the 4 Pro (2nd Gen) and Scooter 5 name four causes when charging fails: a faulty adapter, battery temperature, cold protection below 2°C and an over-discharged battery. Here is how to tell them apart.
- Xiaomi electric scooter troubleshooting: flats, beep codes and common fixesTroubleshootingSafe checks for Xiaomi Mi Electric Scooter, Pro 2, 3 and 4 series scooters, covering charging, throttle, brakes, tire pressure, official error codes and tire change videos.
- Xiaomi Pro 2, Mi 3 and 4 Pro: error 14 throttle fault, scooter won't accelerateTroubleshootingOn the Xiaomi Pro 2, Mi Electric Scooter 3 and 4 Pro, error 14 (or one long and four short beeps) means the throttle should be replaced. Rule out low battery, the kick start speed and a jammed lever first.
General scooter troubleshooting
- Battery dies fast or range droppedTroubleshootingYour e-bike used to go further on a charge. How to tell normal wear and riding conditions from a battery or charger problem.
- Battery won't chargeTroubleshootingThe charger light doesn't change or the battery won't go up. Safe checks on the charger, the outlet and the port, and when to stop.
- Display blank, flickering or frozenTroubleshootingThe handlebar display won't show anything, flickers or freezes. Usually a plug, the battery, water or the display itself.
- E-bike battery care: charging, storage and when to replace itHow-to guideHow to charge, store and check an e-bike battery so it lasts longer and stays safe, plus what to do with one that's worn out or damaged.
- E-bike or scooter won't turn onTroubleshootingNothing happens when you press the power button. Work through the battery, the key and the plugs before assuming the worst.
- Fixing a flat on an e-bike, step by step, and how to get fewer of themHow-to guideFlats on e-bikes are harder than on regular bikes because of hub motors and heavier tires. Step-by-step repair for front and rear hub-motor wheels, plus prevention.
- How to adjust e-scooter brakesHow-to guideCheck and adjust drum, disc and electronic brakes on common e-scooters from Segway, Xiaomi, NIU and Hiboy, using each maker's own instructions.
- How to adjust mechanical disc brakesHow-to guideSet cable tension, center the caliper and set pad clearance on cable-pulled disc brakes, following Park Tool's method for the common caliper types.
- How to bed in new disc brake pads and rotorsHow-to guideBed in new disc brake pads or rotors before your first ride, following SRAM's published stop sequence, and what to do if the brakes stay noisy.
- How to check and replace disc brake padsHow-to guideCheck disc brake pad wear against Park Tool, Shimano and SRAM limits, then remove and fit new pads on hydraulic or cable disc calipers.
- How to check your brake cut-off switches and throttle before you rideHow-to guideA quick pre-ride test that the brake levers cut motor power and the throttle springs back. It is about confirming these safety features work, and getting them fixed if they don't.
- How to check your e-bike or e-scooter chargerHow-to guideMake sure you have the right charger, read its lights the way your maker documents them, spot cord and plug damage, and charge in a safe place. Never open a charger.
- How to clean, check and true disc brake rotorsHow-to guideSpot a contaminated, worn or bent rotor, clean it with what Shimano and SRAM recommend, check the wear limit and straighten light bends with a truing fork.
- How to fix squealing disc brakesHow-to guideTrack down why your disc brakes squeal or howl: water and dirt, contaminated pads, poor bed-in, a rubbing caliper or worn parts, and when to replace pads and rotors.
- How to inspect and clean e-bike and e-scooter connectorsHow-to guideA careful, one plug at a time check of the external connectors on your e-bike or e-scooter: what to look for, how to dry and reseat them, and when to stop and get a pro.
- How to store your e-bike or e-scooter battery for winterHow-to guideLeave the battery partly charged, keep it indoors in a cool, dry, safe spot, and check it during storage. Here is what Bosch, Shimano, Rad, Yamaha, Segway and fire safety groups say.
- How to update your e-bike or e-scooter firmware the official wayHow-to guideUse your maker's own app or your dealer to check for and install firmware updates. Here is how Bosch, Shimano, Segway and Xiaomi do it, and why to skip third-party firmware and speed tools.
- Motor cuts out or power comes and goesTroubleshootingThe motor stops helping on and off, over bumps or on hills. Usually a loose connection, a brake sensor, heat or a tired battery.
- My e-bike or scooter got wetTroubleshootingRode through heavy rain or a deep puddle, or washed it with a hose? What to do now, and the signs that water got in.
- Repair or replace your e-bike? How to decideHow-to guideWhen an e-bike or scooter breaks, repair is often cheaper than replacing it, and it keeps a working machine out of the landfill. How to weigh it up.
- Stop disc brake rub: center the caliperHow-to guideFix a rubbing disc brake by checking the wheel and rotor, then centering a hydraulic or mechanical caliper over the rotor with Park Tool's method.
- Throttle not workingTroubleshootingThe thumb or twist throttle doesn't move the bike or scooter. Simple checks before the throttle or controller gets replaced.