Onewheel: won't power on or charge, charger light stays green

You press the power button and nothing happens. You plug in the charger and its light stays green instead of turning red. The checks below cover both a board that won't power on and a board that doesn't respond to the charger. This page applies to the GT, GT S-Series, Pint, Pint X, Pint S, XR and XR Classic; use the charger made for your model. The short answer: the board is not registering the charger, the charger is faulty, or the board needs Onewheel to look at it.

Most likely cause

A charger with power shows green. Once connected to a board that is charging it turns red, the board's power button or lightbar lights up, and the app shows a charging symbol (doesn't respond to the charger). A light that stays green with no response from the board means either the board is not registering the charger, which Onewheel's plug in sequence can sometimes fix, or the charger or board has a fault (won't power on).

Other causes to rule out

• Powering on the wrong way. Power on with the board on the ground and nothing pressing the footpad (GT power and status).
• Cold. A battery that is too cold can trigger an error or early power loss, so bring the board inside (FAQ).
• Water. Dry the board completely before charging (FAQ).
• A charger not approved for your model. Other chargers void the warranty and may damage the board.

How to confirm

1. Plug the charger into a different wall outlet and check its light is green (doesn't respond to the charger).
2. Connect the board and press the power button once. Watch for the light changing from green to red (won't power on).
3. If it stays green, unplug the board, press the power button, then plug the charger back in straight away. The order matters.
4. If you can, try a second approved charger, or your charger on another board. If the board charges on another charger, yours is the fault.
5. With the board connected, press the power button to see if it accepts the charge.

Fix options

Use Onewheel's plug in sequence (easy)

Step 3 above. It is free and sometimes gets the board to register the charger.

Replace the charger (easy)

Approved chargers are the GT Home Charger (FY7562500), GT Car Charger (FY7561600D) and GT Hypercharger (FY7565200) for the GT (GT charging), and the Pint Home Charger (FY630130) and Pint Ultracharger (FY630300) for the Pint (Pint charging). The home charger packed with the board has a 1 year warranty and other chargers 6 months from the ship date, so check that first (doesn't respond to the charger). See check your charger.

Send the board in (pro)

If the board still won't respond, remote troubleshooting can't go further, and support will set up an RMA for an evaluation (won't power on). For a board under a year old, include an app diagnostic report if you can get one, proof of purchase and your shipping address.

Parts

• E-bike charger (an Onewheel charger approved for your model)

Keep it from happening again

Charge at least once every two months or the warranty may be void (Pint charging). For long storage of a GT, keep it at 40 to 50 percent, checked monthly (GT charging). See store your battery for winter.

Videos

When to get a pro

A board that won't respond to any approved charger, a battery that is damaged or hot, or water inside. Onewheel's factory service handles battery and electronics repairs.

Sources

• board that won't power on, support.onewheel.com
• board that doesn't respond to the charger, support.onewheel.com
• Pint charging, onewheel.com
• GT charging, onewheel.com
• GT power and status, onewheel.com
• FAQ, onewheel.com
• Onewheel: How to Power On, youtube.com
• factory service, onewheel.com

Stuck after these checks? Find a shop near you.