Pedalwise
Reference

Ride1Up Portola 02: error codes

The codes Ride1Up lists for the Portola 02 display, 05 to 30, what each means and the first safe check.

Last edited Nov 8, 2026 by Pedalwise team Edit History Add a subpage

The Pedalwise team started this page from official manuals, support pages and repair videos. Fixed this yourself, or spotted something wrong? Help improve it.

Battery and electrical safety. Lithium-ion batteries can catch fire if they're damaged or charged wrong. Never open a battery pack, and stop using any battery that's swollen, hot, wet or smells burnt. Every edit to this page is checked by a second person before it goes live.

This page covers the Ride1Up Portola 02. Its display shows a fault as a two digit number. Codes differ between Ride1Up models, so use this list only for the Portola 02. The list follows Ride1Up's Portola 02 table (Ride1Up Portola 02 codes).

A code that points at the motor, controller, wiring or battery is an electrical fault. Do only the plug checks on this page, with the bike off and the battery removed, and leave opening the motor, controller or battery, soldering or rewiring to a pro or the maker's support. See battery won't charge and when to call a pro.

Codes

  • Error 05: throttle malfunction, stuck, damaged or faulty. Check that the thumb throttle returns, clear anything in the way, inspect the throttle and wire, and see if the code clears with the throttle unplugged.
  • Error 07: over voltage protection, the battery is sending too much voltage to the controller. Ride1Up's check is battery and charger voltage, a shop test.
  • Error 08: motor hall signal wire failure, the motor cable may be damaged, unplugged or loose. What to check
  • Error 12: current sensor failure, too much current from the battery. The controller and battery need checking.
  • Error 13: controller temperature sensor failure or the controller hit its limit. Switch off and let it cool; if it stays, the controller needs checking.
  • Error 25: torque sensor error, the bottom bracket torque sensor isn't talking to the controller. The controller or sensor needs checking.
  • Error 30: communication failure, a part can't talk to the controller. Check the wiring and controller plugs.

Before you call a shop

  • Watch the display when the problem happens. Ride1Up notes codes may show only briefly, and the number is the most useful thing you can give support.
  • Pull over, switch the bike off, wait about five minutes and restart, which is Ride1Up's first step for an overworked system.
  • With the bike off, check that the throttle springs back and both brake levers return fully.
  • Follow the motor cable from the rear wheel to its plug near the chainstay and make sure it is aligned and fully seated, especially after a flat or wheel removal.
  • If the code stays, send Ride1Up support photos or video of the problem and a list of the checks you've done.

More help

Videos

Error 30: Communication Error, Ride1UP from Ride1Up: Ride1Up's own short on a communication error, with the plug checks that come first when a part stops talking to the controller.

Sources

Stuck after these checks? Find a shop near you.

Need a pro?

If these steps didn't fix it, find a shop near you in our partner network. For battery or wiring trouble, look for shops marked Battery and electrical.

Talk

Questions, things that worked for you, or something that looks wrong on this page.

Sign in to join the conversation.

CC BY-NC-SA 4.0Text by Pedalwise and contributors, shared under CC BY-NC-SA 4.0. Linked videos and manuals keep their own terms. How to reuse it