Himiway e-bike troubleshooting: error codes 22 to 30, charging and safe checks

This page covers common problems on Himiway e-bikes such as the Cruiser, Zebra, Big Dog and Escape (Himiway Tools and Instructions). Himiway publishes short fixes for its most common error codes and charging problems, and this page sorts them from easiest to the ones that need Himiway support or a shop.

Before you start

• Find your model and frame number. Himiway's after-sales team asks for the frame or bike serial number and a short video of the problem for most issues (Himiway error codes).
• Himiway's FAQ points to the owner's manuals in its help center and lists a 2-year warranty (Himiway FAQ).
• Display and wiring documents are collected on Himiway's Tools and Instructions page.

Common problems and what to check

Battery won't charge

Himiway's steps, in order (Himiway: the battery cannot be charged):

1. Check that the charger's indicator light looks normal.
2. Have the charger's output checked. Himiway says it should read above 48V. If it doesn't, the charger is the likely problem.
3. If the charger is fine, Himiway says the fuse at the battery's charging port is likely damaged and should be replaced by a local repair shop.
4. If it still won't charge, contact Himiway after-sales with a video, the frame number and the battery serial number.

Simple checks first: try another wall outlet, look for damage on the charger cable, and look at the charging port with a light for dirt, bent pins or moisture (Himiway battery not charging guide).

Battery care and storage

Himiway's battery guide suggests charging at about 10°C to 25°C (50°F to 77°F), stopping at 80 to 90% for everyday use, storing the battery separately at around 50% in a dry, shaded spot between 0°C and 20°C, using the original or a Himiway approved charger, and never riding while charging (Himiway battery care guide). It also says a damaged, cracked or wet battery should be taken out of use and sent to Himiway or a repair center. See e-bike battery care.

Throttle stopped working (code 22)

Himiway says to find the throttle wire with the orange connector, unplug it and plug it back in. If the fault stays, the throttle needs replacing, so send after-sales a video and the frame number (Himiway error codes). See throttle not working.

Motor won't run (code 24)

Himiway says to unplug and reconnect the motor wire near the hub motor. If the code stays, email after-sales with a video, the motor and bike serial numbers and a photo of the motor connector, and they help arrange a motor replacement (Himiway error codes). See hub motor troubleshooting and motor cuts out.

Brake code at power on (code 25)

Code 25 means a brake fault, or a brake lever was squeezed while the bike turned on (Himiway error codes). Since the code can come from a squeezed lever at start up, try powering on again with both levers fully released. If the code stays, Himiway's after-sales team helps find the faulty lever and replace it. Send them a video and the bike serial number, or have a shop look. See check brake cutoff and throttle.

Display shows code 30

Code 30 means abnormal communication between parts. Himiway's fix is a connector by connector test that pins down whether the controller, motor or another part is at fault, followed by a replacement part (Himiway error codes). Because the test involves the brake lever connections, have Himiway after-sales guide you through it or let a shop do it. See inspect and clean connectors.

Lights won't turn on

Himiway suggests reattaching the light cable and checking its connector pins for damage or bends, then contacting after-sales if that doesn't fix it (Himiway lights help).

Crank slipping or pedal falling off

Himiway says to check that the left and right pedals are installed on the correct sides, and to send photos and the frame number to after-sales if you can't confirm it (Himiway crank help). See e-bike noises.

Error codes

Himiway's after-purchase page lists these codes (Himiway error codes):

• 22: throttle fault
• 24: motor hall sensor fault
• 25: brake fault, or brake applied at power on
• 30: abnormal communication

Codes can differ by display and model, so check your manual. See e-bike error codes.

Videos

Official help

• Himiway after-purchase error code help
• Himiway FAQ and contact options
• Himiway Tools and Instructions

When to get a pro

• Charging port fuse replacement, which Himiway sends to a repair shop.
• Code 24 or code 30 that stays after reseating plugs, and any code 30 connector test.
• Brake faults and a crank or pedal that keeps coming loose.
• Any battery damage or a battery that won't charge.

Sources

• Deal with error codes, Himiway
• The battery cannot be charged, Himiway
• Ebike battery not charging but charger is green, Himiway
• Ebike battery care guide, Himiway
• I can't turn on my headlight or taillight, Himiway
• The crank slips and the pedal falls, Himiway
• FAQ, Himiway
• Tools and Instructions, Himiway

Stuck after these checks? Find a shop near you.