Fazua troubleshooting: Ride 60, Ride 50 and Evation

This page is for e-bikes with a Fazua drive: the Ride 60, the Ride 50 (sold as Ride 50 Trail, Street and Evation versions) and older Evation drive packs. Fazua's help center has the most detail for the Ride 60, so most checks below come from there. See also our systems overview.

Before you start

• Find your manual. Fazua's support pages link its help center, knowledge base, firmware, downloads with the full digital manual, and how-to videos.
• Use the right app. For the Ride 60, use the FAZUA app. Fazua says the older FAZUA Rider app doesn't work with it (Fazua Ride 60 help).
• Keep it dry when you plug in. Fazua says to keep the down tube connector and the charging port dry and clean before you insert the battery or charger.

Common problems and what to check

Lights on the LED Hub or Control Hub

On the Ride 60, the hub lights tell you what is wrong (Fazua Ride 60 help):

• Bottom light pulsing in your mode color: charge is below 10%. Charge soon.
• Bottom light flashing white: the battery is empty. Charge before riding.
• Bottom light steady white: on current firmware, the battery is nearly empty. On firmware older than bundle .007, it means a part such as the battery or drive isn't recognized. Charge the battery and update the firmware, and see a dealer if it stays white.
• All lights flash yellow 3 times every 10 seconds: a soft fault, usually with loss of support. You can ride on, but get it serviced soon. The speed sensor is a common cause.
• All lights flash red 3 times every 3 seconds: a hard fault. The bike can't be used and needs a workshop.

Mode colors: white is no support, green Breeze, blue River, pink Rocket.

Assist is irregular or cuts out

• Check the speed sensor. Fazua says it must sit 1 to 8 mm from its magnet, with the magnet in the right place (Fazua Ride 60 help). See align speed sensor magnet.
• On firmware bundle 12 or newer, the torque sensor calibrates itself after startup. Older firmware needs a manual calibration in the Fazua Toolbox software with the bike on a stand.
• Check you have a support level selected. Boost won't work with the lights on white.
• See no pedal assist and motor cuts out.

App won't connect

• Make sure the battery is on, the phone is close and online, and the app is up to date (Fazua Ride 60 help).
• Close connections from other phones, remove the bike from your phone's Bluetooth list, then pair again. Your bonding key is on a hang tag or in the Toolbox.
• The Fazua app needs the latest firmware to connect, and on the Ride 50 the Bluetooth chip update can only be done with the FAZUA Rider app (Fazua support).

Won't charge, or range is short

• Use only the original FAZUA charger. The Ride 50 charger doesn't fit the Ride 60 system (Fazua Ride 60 help).
• Charge in 0 to 35 °C air. A full charge takes about 3.5 hours, or about 4 hours for the ENERGY 480 battery.
• Below 10 °C you get less range and power and slower charging. Riding warms the battery.
• For a longer battery life, Fazua suggests keeping the charge between 30 and 80%.
• See battery won't charge and battery drains fast.

Noises

• Fazua suggests checking that pedals, chainring and crank arms are tight, and that the chain, chainring and derailleur aren't worn or dirty. Drive unit noises or suspected bearing problems go to a dealer (Fazua Ride 60 help). See e-bike noises.

Firmware updates

Fazua expects you to keep firmware current with its Toolbox software on a computer (Fazua firmware). For the Ride 60, its how-to page says to (Fazua Ride 60 update guide):

1. Connect the bike's USB C port to the computer, with the battery in.
2. Open the Toolbox and go to the firmware update menu, then the Ride 60 bundle update.
3. Pick the online update and press Start.
4. Don't remove the cable or the battery until every update finishes.
5. Unplug, then close the USB port to keep out water and dirt.

The Ride 50 has its own firmware bundle, which Fazua says works for all Ride 50 drive packs and adds Boost to Evation drive packs (Fazua firmware). See update e-bike firmware.

Storage

Store the battery at 10 to 15 °C. Over winter, charge it to at least 60%, check it every 8 weeks and recharge if needed. Fazua says deep discharge can permanently damage the battery (Fazua Ride 60 help). See store your battery for winter.

Official help

• Fazua support with the help center, knowledge base, firmware and contact form.
• Fazua Ride 60 knowledge base for light codes, checks and dealer advice.
• Ride 60 firmware update how-to, a video with written steps on Fazua's site.
• Fazua Ride 50 knowledge base.

Videos

When to get a pro

• Any soft or hard fault, or a white light that stays after charging and a firmware update.
• Irregular assist after you have checked the sensor and calibration.
• Drive unit noises, battery overheating, and fitting lights or accessories.
• Fazua says riders shouldn't repair parts themselves, and opening them can void the warranty. If you can't get to a dealer, create a system report in the Toolbox and send it through Fazua's contact form.

Sources

• FAZUA RIDE 60 knowledge base, Fazua
• FAZUA RIDE 50 knowledge base, Fazua
• FAZUA firmware, Fazua
• How To: FAZUA RIDE 60 firmware update, Fazua
• Support, Fazua

Stuck after these checks? Find a shop near you.