E-scooters
Okai
Repair guides, troubleshooting and the official manuals for Okai. Pick your model for everything that applies to it.
Okai guides
Nobody has written a Okai guide yet. The general troubleshooting pages below apply to most models.
Models
Troubleshooting that applies to most models
- Battery dies fast or range droppedTroubleshootingYour e-bike used to go further on a charge. How to tell normal wear and riding conditions from a battery or charger problem.
- Battery won't chargeTroubleshootingThe charger light doesn't change or the battery won't go up. Safe checks on the charger, the outlet and the port, and when to stop.
- Display blank, flickering or frozenTroubleshootingThe handlebar display won't show anything, flickers or freezes. Usually a plug, the battery, water or the display itself.
- E-bike or scooter won't turn onTroubleshootingNothing happens when you press the power button. Work through the battery, the key and the plugs before assuming the worst.
- Motor cuts out or power comes and goesTroubleshootingThe motor stops helping on and off, over bumps or on hills. Usually a loose connection, a brake sensor, heat or a tired battery.
- My e-bike or scooter got wetTroubleshootingRode through heavy rain or a deep puddle, or washed it with a hose? What to do now, and the signs that water got in.
- Throttle not workingTroubleshootingThe thumb or twist throttle doesn't move the bike or scooter. Simple checks before the throttle or controller gets replaced.