E-bikes
Heybike
Repair guides, troubleshooting and the official manuals for Heybike. Pick your model for everything that applies to it.
Heybike guides
- Heybike Cityrun, Tyson, Ranger S and Mars 2.0: error 25, bike won't accelerateTroubleshootingError 25 on a Heybike Cityrun, Tyson, Ranger S or Mars 2.0 is a brake signal fault that blocks the motor. Check that both levers fully return, then find which lever's cut-off sensor is stuck, following Heybike's steps.
- Heybike e-bike troubleshooting: common problems, error codes and safe checksTroubleshootingSafe checks for common Heybike e-bike problems, from a bike that won't turn on or charge to motor cut outs, brake noise and display error codes, plus when to hand it to Heybike support or a pro.
- Heybike Mars, Ranger, Cityscape, Cityrun, Tyson and more: error 23 or 24, motor jerks or won't pullTroubleshootingError 23 (motor phase loss) or 24 (hall sensor signal) on a Heybike usually means a loose or damaged motor cable or plug. Heybike says to check the motor wire and its controller connection first, then replace the motor.
- Heybike Mars, Ranger, Cityscape, Cityrun, Tyson and more: error 30 on the displayTroubleshootingError 30 on a Heybike means the display is not getting correct data from the controller, so the bike won't accelerate. Start with the display, main cable and controller plugs, then follow Heybike's order: PAS sensor, controller, main cable or display.
- Heybike Mars, Ranger, Cityscape, Cityrun, Tyson and more: error codesReferenceThe codes Heybike lists for its e-bikes, 21 to 25 and 30, which models each applies to, what it means and the first safe check.
Models
- AlphaE-bike
- CityrunE-bike, 4 model guides
- CityscapeE-bike, 3 model guides
- Cityscape 2.0E-bike
- HybridE-bike
- MarsE-bike, 3 model guides
- Mars 2.0E-bike, 4 model guides
- Mars 2.5E-bike
- Mars 3.0E-bike
- Race MaxE-bike
- RangerE-bike, 3 model guides
- Ranger 3.0 ProE-bike
- Ranger SE-bike, 4 model guides
- Ranger S 2.0E-bike
- SaturnE-bike
- TitanE-bike
- TysonE-bike, 4 model guides
- VenusE-bike
Troubleshooting that applies to most models
- Battery dies fast or range droppedTroubleshootingYour e-bike used to go further on a charge. How to tell normal wear and riding conditions from a battery or charger problem.
- Battery won't chargeTroubleshootingThe charger light doesn't change or the battery won't go up. Safe checks on the charger, the outlet and the port, and when to stop.
- Clicking, grinding or squeaking noisesTroubleshootingWhere e-bike noises usually come from: the chain and gears, the brakes, loose bolts, the cranks and bearings, or the motor.
- Display blank, flickering or frozenTroubleshootingThe handlebar display won't show anything, flickers or freezes. Usually a plug, the battery, water or the display itself.
- Display works but no pedal assistTroubleshootingThe display turns on, but the motor doesn't help when you pedal. Check the assist level, the speed sensor and the brake cut-offs.
- E-bike error codes: what they mean and what to try firstTroubleshootingYour e-bike display shows an error code. Here's how to read it, the safe things to try yourself, and where to find your system's official code list.
- E-bike or scooter won't turn onTroubleshootingNothing happens when you press the power button. Work through the battery, the key and the plugs before assuming the worst.
- Motor cuts out or power comes and goesTroubleshootingThe motor stops helping on and off, over bumps or on hills. Usually a loose connection, a brake sensor, heat or a tired battery.