E-bike repair
Heybike repair
Our device catalog lists 18 Heybike models. Most use hub motors. Batteries are mostly 48V. Here's who can work on yours and where to find the official manuals.
Try these checks first
Many Heybike problems are a loose plug, a battery that needs a reset or a setting. Our free repair wiki walks you through the safe checks, and the official manual is linked on this page.
- Heybike Cityrun, Tyson, Ranger S and Mars 2.0: error 25, bike won't accelerate
- Heybike e-bike troubleshooting: common problems, error codes and safe checks
- Heybike Mars, Ranger, Cityscape, Cityrun, Tyson and more: error 23 or 24, motor jerks or won't pull
- Heybike Mars, Ranger, Cityscape, Cityrun, Tyson and more: error 30 on the display
- Heybike Alpha: parts and specs
- Heybike Cityrun: parts and specs
- Heybike Cityscape and Cityscape 2.0: parts and specs
- Heybike Mars, Mars 2.0 and Mars 2.5: parts and specs
- Heybike Mars, Ranger, Cityscape, Cityrun, Tyson and more: error codes
- Heybike Race Max: parts and specs
- Heybike Ranger, Ranger S and Ranger 3.0 Pro: parts and specs
- Heybike Tyson: parts and specs
- E-bike or scooter won't turn on
- Battery won't charge
- E-bike error codes: what they mean and what to try first
Network shops that name Heybike
Independent shops that list Heybike among the brands they sell or service. Call ahead with your model.
- Bikes & BBQFredericksburg, OH
- EBOCGrayslake, IL
- Freedom Folding and Electric BikesBoulder, CO
- Good Vibes BikesRockville, MD
- Just Ride BikesKingsport, TN
- Keep RollingCoalinga, CA
- Rogan E-BikesSt. Petersburg, FL
Heybike models we know
Motor and battery as listed in our catalog. Specs vary by year, so check your own.
| Model | Motor | Battery |
|---|---|---|
| Alphaemtb | mid-drive 105Nm | Not listed |
| Cityruncommuter | rear hub | 48V |
| Cityscapecommuter | rear hub | 48V |
| Cityscape 2.0commuter | 500W rear hub (1200W peak) | 48V |
| Hybridhybrid | rear hub | 48V |
| Marsfolding | 500W rear hub | 48V |
| Mars 2.0folding | 750W rear hub | 48V |
| Mars 2.5folding | rear hub (1000W peak) | 48V |
| Mars 3.0folding | rear hub 95Nm | 48V |
| Race Maxcommuter | rear hub | 48V |
| Rangerfat-tire | rear hub | 48V |
| Ranger 3.0 Profat-tire | rear hub | 48V |
| Ranger Sfat-tire | rear hub | 48V |
| Ranger S 2.0fat-tire | rear hub (1400W peak) | 48V |
| Saturnfat-tire | rear hub (1800W peak) | 48V |
| Titanfat-tire | 750W rear hub (1500W peak) | 48V |
| Tysonfolding | rear hub | 48V |
| Venusstep-through | rear hub | 48V |
Questions riders ask
- Where can I get my Heybike fixed?
- 7 network shops list Heybike among the brands they work on. Many shops work on other brands too, so call and give them your model.
- Where do I find the manual for my Heybike?
- Heybike posts manuals and support on its own site. We link to it on this page.
- Why does a rear flat cost more on a hub-motor Heybike?
- The rear wheel holds the motor, so the tech has to unplug the motor cable and handle a heavier wheel to change the tube. Many shops price it separately for that reason.
- Is it worth repairing, or should I replace it?
- Most problems, like flats, brakes, a loose plug or a worn chain, cost far less to fix than a new bike. Our repair-or-replace guide walks through when a repair makes sense, and a shop can give you a quote before any work.
Network shops are independent businesses. Pedalwise lists them to help riders find help, but we don't book, insure, set prices for or guarantee their work, rates or availability. Prices shown are as published by the shop and may have changed.