E-bikes
Cannondale
Repair guides, troubleshooting and the official manuals for Cannondale. Pick your model for everything that applies to it.
Cannondale guides
Write a Cannondale guideModels
- Adventure Neo 1-4 / AllroadE-bike
- Compact NeoE-bike
- Habit Neo 1-4E-bike
- Mavaro Neo 1-5 / SLE-bike
- Mavaro Neo 3 (Smart)E-bike
- Mavaro Neo SLE-bike
- Moterra Neo 1-5 / Moterra Neo Carbon / LTE-bike
- Moterra Neo SL / Moterra SL 1 / 2E-bike
- SuperSix EVO NeoE-bike
- Synapse Neo 1 / 2 / 3 / SEE-bike
- Tesoro Neo SL / SL EQE-bike
- Tesoro Neo X 1 / 2 / 3E-bike
- Tesoro Neo X 2 (Gen 2)E-bike
- Topstone Neo Carbon Lefty / Topstone Neo SLE-bike
- Trail Neo 1-4 / SE-bike
- Treadwell Neo / Neo EQ / Neo 2E-bike
Troubleshooting that applies to most models
- Battery dies fast or range droppedTroubleshootingYour e-bike used to go further on a charge. How to tell normal wear and riding conditions from a battery or charger problem.
- Battery won't chargeTroubleshootingThe charger light doesn't change or the battery won't go up. Safe checks on the charger, the outlet and the port, and when to stop.
- Clicking, grinding or squeaking noisesTroubleshootingWhere e-bike noises usually come from: the chain and gears, the brakes, loose bolts, the cranks and bearings, or the motor.
- Display blank, flickering or frozenTroubleshootingThe handlebar display won't show anything, flickers or freezes. Usually a plug, the battery, water or the display itself.
- Display works but no pedal assistTroubleshootingThe display turns on, but the motor doesn't help when you pedal. Check the assist level, the speed sensor and the brake cut-offs.
- E-bike error codes: what they mean and what to try firstTroubleshootingYour e-bike display shows an error code. Here's how to read it, the safe things to try yourself, and where to find your system's official code list.
- E-bike or scooter won't turn onTroubleshootingNothing happens when you press the power button. Work through the battery, the key and the plugs before assuming the worst.
- Motor cuts out or power comes and goesTroubleshootingThe motor stops helping on and off, over bumps or on hills. Usually a loose connection, a brake sensor, heat or a tired battery.