E-scooters
Apollo Scooters
Repair guides, troubleshooting and the official manuals for Apollo Scooters. Pick your model for everything that applies to it.
Apollo Scooters guides
- Apollo Go: E7 error, a motor won't respond or feels lockedTroubleshootingOn the Apollo Go, E7 is a motor fault, which Apollo links to the motor hall sensor or overheating. Run Motor Detection in the Apollo app first, then check the motor cable, then a shop finds whether the motor or controller is at fault.
- Apollo scooter troubleshooting: error codes, flats, brakes and stem checksTroubleshootingSafe checks for Apollo electric scooters, from power and charging problems to E1 to E7 codes, tubeless flats, brakes, folding mechanism wobble, rain and the City 2024 recall.
Models
- Air (2021)E-scooter
- Air 2024E-scooter
- Air ProE-scooter
- City (2021)E-scooter
- City / City Pro (2022+)E-scooter
- DashE-scooter
- Explore (2020)E-scooter
- Explore 2.0E-scooter
- GhostE-scooter
- GoE-scooter
- LightE-scooter
- Phantom (V1/V2)E-scooter
- Phantom 2.0E-scooter
- Phantom 2.0 StellarE-scooter
- Phantom V3E-scooter
- Phantom V4E-scooter
- ProE-scooter
Troubleshooting that applies to most models
- Battery dies fast or range droppedTroubleshootingYour e-bike used to go further on a charge. How to tell normal wear and riding conditions from a battery or charger problem.
- Battery won't chargeTroubleshootingThe charger light doesn't change or the battery won't go up. Safe checks on the charger, the outlet and the port, and when to stop.
- Display blank, flickering or frozenTroubleshootingThe handlebar display won't show anything, flickers or freezes. Usually a plug, the battery, water or the display itself.
- E-bike or scooter won't turn onTroubleshootingNothing happens when you press the power button. Work through the battery, the key and the plugs before assuming the worst.
- Motor cuts out or power comes and goesTroubleshootingThe motor stops helping on and off, over bumps or on hills. Usually a loose connection, a brake sensor, heat or a tired battery.
- My e-bike or scooter got wetTroubleshootingRode through heavy rain or a deep puddle, or washed it with a hose? What to do now, and the signs that water got in.
- Throttle not workingTroubleshootingThe thumb or twist throttle doesn't move the bike or scooter. Simple checks before the throttle or controller gets replaced.