Where can I get my Tenways fixed?

Search the partner network by ZIP and call ahead with your model. Many shops that work on e-bikes take brands they don't list.

Where do I find the manual for my Tenways?

Tenways posts manuals and support on its own site. We link to it on this page.

Why does a rear flat cost more on a hub-motor Tenways?

The rear wheel holds the motor, so the tech has to unplug the motor cable and handle a heavier wheel to change the tube. Many shops price it separately for that reason.

Is it worth repairing, or should I replace it?

Most problems, like flats, brakes, a loose plug or a worn chain, cost far less to fix than a new bike. Our repair-or-replace guide walks through when a repair makes sense, and a shop can give you a quote before any work.

E-bike repair

Tenways repair

Our device catalog lists 13 Tenways models. The lineup mixes hub and mid-drive motors. Batteries are mostly 36V. Here's who can work on yours and where to find the official manuals.

Try these checks first

Many Tenways problems are a loose plug, a battery that needs a reset or a setting. Our free repair wiki walks you through the safe checks, and the official manual is linked on this page.

Tenways models we know

Motor and battery as listed in our catalog. Specs vary by year, so check your own.

Model	Motor	Battery
AGO Aircommuter	Tenways mid-drive	Not listed
AGO Performancecommuter	Tenways mid-drive	Not listed
AGO Tcommuter	Tenways mid-drive	Not listed
AGO Xemtb	Tenways mid-drive	Not listed
Cargo Onefront-load-cargo	Not listed	Not listed
CGO Compactfolding	rear hub	36V
CGO009commuter	rear hub	36V
CGO600lightweight	rear hub	36V
CGO600 Pluslightweight	rear hub	36V
CGO600 Prolightweight	rear hub	36V
CGO800Scommuter	rear hub	36V
CGO800S Pluscommuter	rear hub	36V
Longtaillongtail-cargo	Not listed	Not listed

Questions riders ask

Where can I get my Tenways fixed?: Search the partner network by ZIP and call ahead with your model. Many shops that work on e-bikes take brands they don't list.
Where do I find the manual for my Tenways?: Tenways posts manuals and support on its own site. We link to it on this page.
Why does a rear flat cost more on a hub-motor Tenways?: The rear wheel holds the motor, so the tech has to unplug the motor cable and handle a heavier wheel to change the tube. Many shops price it separately for that reason.
Is it worth repairing, or should I replace it?: Most problems, like flats, brakes, a loose plug or a worn chain, cost far less to fix than a new bike. Our repair-or-replace guide walks through when a repair makes sense, and a shop can give you a quote before any work.