E-scooter repair
Gotrax repair
Our device catalog lists 29 Gotrax models. Most use hub motors. Batteries are mostly 36V and 48V. Here's who can work on yours and where to find the official manuals.
Try these checks first
Many Gotrax problems are a loose plug, a battery that needs a reset or a setting. Our free repair wiki walks you through the safe checks, and the official manual is linked on this page.
- Gotrax G3, G4, GMAX and GMAX Ultra: error 4 motor signal failure or error 6 motor blocking
- Gotrax G4 and XR Elite: 22E handlebar error on the display
- Gotrax GXL V2: E1 communication failure on the display
- Gotrax scooter troubleshooting: flats, error codes and common fixes
- E-bike or scooter won't turn on
- Battery won't charge
- Motor cuts out or power comes and goes
Gotrax models we know
Motor and battery as listed in our catalog. Specs vary by year, so check your own.
| Model | Motor | Battery |
|---|---|---|
| Apexbudget | single 250W hub | Not listed |
| Apex Probudget | single 250W hub | Not listed |
| Apex XLbudget | single 250W hub | Not listed |
| Eclipsecommuter | single 500W hub | Not listed |
| Eclipse Ultracommuter | single 500W hub (750W peak) | 48V |
| Flexseated | Not listed | Not listed |
| Fusionbudget | single 300W hub | Not listed |
| G Procommuter | Not listed | 36V |
| G2commuter | Not listed | 36V |
| G3commuter | Not listed | 36V |
| G3 Pluscommuter | single 300W hub | Not listed |
| G4commuter | single 350W hub | 36V 374.4Wh |
| G4 Procommuter | single 500W hub | Not listed |
| G6 Commutecommuter | single 500W hub | 48V |
| GMAXcommuter | single 500W hub | 36V |
| GMAX Ultracommuter | single 500W hub | 36V 630Wh |
| GX1performance | dual 600W hub | Not listed |
| GX2performance | dual 800W hub | Not listed |
| GX3performance | dual 1000W hub | 1210Wh |
| GXL Commuter (V1)budget | Not listed | 36V |
| GXL V2budget | single 250W hub | 36V 187.2Wh |
| Mustangmoped-style | rear hub | Not listed |
| R3folding | rear hub | Not listed |
| Rangerfat-tire | rear hub | Not listed |
| Ranger 16kids | rear hub | Not listed |
| Rivalbudget | single 250W hub | Not listed |
| XRbudget | Not listed | 36V |
| XR Elitebudget | single 300W hub | Not listed |
| XR Ultrabudget | single 300W hub | 36V 252Wh |
Questions riders ask
- Where can I get my Gotrax fixed?
- Search the partner network by ZIP and call ahead with your model. Many shops that work on e-scooters and e-bikes take brands they don't list.
- Where do I find the manual for my Gotrax?
- Gotrax posts manuals and support on its own site. We link to it on this page.
- Is it worth repairing, or should I replace it?
- Most problems, like flats, brakes, a loose plug or a worn chain, cost far less to fix than a new bike. Our repair-or-replace guide walks through when a repair makes sense, and a shop can give you a quote before any work.